FAQs
Frequently Asked Questions (FAQ)
A. Orders & Payment
1. How can I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey. You can also track your order by logging into your account on our website.
2. I haven't received my order confirmation email. What should I do?
Please first check your spam or junk mail folder. If you still can't find it, please contact us at luvor.service@outlook.com with your full name and order details, and we will resend it promptly.
3. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other popular local payment methods to ensure a convenient checkout experience.
4. Is my payment information secure?
Absolutely. We take your privacy and security seriously. Our checkout process is encrypted using industry-standard SSL technology, and we do not store your full payment details on our servers.
5. Can I modify or cancel my order after placing it?
We aim to process orders quickly. Please contact us immediately at luvor.service@outlook.com with your request. We will try our best to accommodate you if your order has not yet entered the fulfillment stage.
B. Shipping & Delivery
6. What are your shipping options and costs?
We offer free standard shipping on all orders over $60. For orders below this amount, a flat shipping fee will be applied at checkout.
7. How long does shipping take?
Please allow 10-15 business days for your order to be delivered via our standard shipping. Delivery times may vary slightly depending on your location and customs processing.
8. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary for international orders. Please see our [Shipping Policy page] for full details.
9. Why is my tracking information not updating?
It can take 24-48 hours for the tracking information to activate in the carrier's system. If there has been no update for several days, please contact us, and we will investigate it for you.
10. What should I do if my package is lost?
While rare, please contact us if your tracking shows no movement for an extended period or if it has been significantly delayed past the estimated delivery date. We will file an inquiry with the shipping carrier and assist you.
C. Returns, Exchanges & Refunds
11. What is your return policy?
We offer a 3-day hassle-free return policy from the date you receive your item(s). The product must be unused, in its original packaging, and with all tags attached.
12. How do I initiate a return?
Please log in to your account to request a return from your order history, or contact our customer service team at luvor.service@outlook.com within the 3-day window. We will guide you through the simple process.
13. How long does it take to receive my refund?
Once we receive and inspect the returned item, we will process your refund immediately. You can expect to see the funds in your original payment method within 3-5 business days due to standard bank processing times. We pride ourselves on our quick refund policy.
14. Are return shipping fees free?
Return shipping fees are the responsibility of the customer, unless the return is due to an error on our part (e.g., you received a wrong or defective item).
15. Can I exchange an item?
We currently do not offer direct exchanges. The fastest way to get a different item is to return the original one for a refund and place a new order for the correct product.
16. What items are non-returnable?
For health and safety reasons, we cannot accept returns on sealed goods such as makeup, skincare products, and earrings, unless they are defective.
D. Products & Quality
17. Are your products authentic and high-quality?
Yes, without a doubt. We source all our products directly from authorized manufacturers, bypassing middlemen. This not only ensures the best prices but also allows us to implement a rigorous multi-point quality control process for every item we sell.
18. The item I received is damaged/defective. What should I do?
We are very sorry to hear that. Please contact us within the 3-day return period at [Your Customer Service Email] with photos or a video of the damaged or defective product. We will swiftly send a replacement or process a full refund for you.
19. The product doesn't fit me. Can I return it?
Yes, if the item is in its original, unworn condition with tags attached, you can return it for a refund within 3 days of receipt. Please refer to our sizing chart on each product page to find your perfect fit before ordering.
E. Policies & Accounts
20. How can I contact customer service?
Our dedicated customer service team is happy to help! You can reach us via email at luvor.service@outlook.com or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
21. How do I create an account?
You can create an account during checkout by setting a password, or you can register directly on the "Login/Sign Up" page on our website.
22. Where can I find your Privacy Policy and Terms of Service?
You can find all our legal policies, including our Privacy Policy and Terms of Service, at the bottom of our website in the footer section.