Shipping & Return Policy

Shipping & Returns Policy

We are committed to providing a transparent and reliable shopping experience. Please review our policies below.

📦 Shipping Policy

1. Shipping Destinations:

We proudly ship to the United States, Canada, Europe, and Australia.

2. Processing Time:

All orders are processed within 24-48 hours after placement on business days (excluding weekends and holidays).

3. Shipping Methods & Delivery Timelines:

We offer Free Standard Shipping on all qualifying orders. Delivery times commence from the date your order is shipped.

Please Note:

• These times are estimates and do not include order processing time.

• Delivery may be subject to delays in customs clearance, for which we are not responsible.

4. Order Tracking:

You will receive a confirmation email with a tracking number once your order has been shipped. You can use this number to monitor your package's journey.

🔄 Returns & Refunds Policy

Your satisfaction is our priority. Our policy is designed to be straightforward and customer-friendly.

1. 24-Hour Free Cancellation

Changed your mind? You can cancel your order for a full, free refund within 24 hours of placing it. Please contact us immediately at luvor.service@outlook.com.

2. 3-Day Hassle-Free Returns

We offer a 3-day return window from the date you receive your package.

• To be eligible for a return:

  1. The item must be unused, in its original condition, and in the original packaging with all tags attached.

  2. You must contact us to initiate the return within 3 days of the delivery date.

• How to Initiate a Return:

  1. Contact our customer service team at luvor.service@outlook.com within the 3-day window.

  2. Provide your order number and the reason for the return.

  3. We will provide you with further instructions and the return address.

3. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed immediately, and a credit will be automatically applied to your original method of payment, typically within 3-5 business days.

• We pride ourselves on our quick refund policy to ensure you get your money back as fast as possible.

4. Return Shipping Costs:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received a wrong or defective item).

• We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive returned items that get lost in transit.

5. Non-Returnable Items:

For health and hygiene reasons, certain items cannot be returned:

• Sealed cosmetics, skincare products, and intimate apparel.

• Any item that is not in its original condition, is damaged, or shows signs of use.

6. Damaged or Defective Items:

If you receive a defective or incorrect item, please contact us at luvor.service@outlook.com within 3 days of delivery. Please include photos or a video of the product, and we will quickly arrange a replacement or full refund, including return shipping costs.

Need Help?

If you have any questions about our shipping or return policies, please don't hesitate to contact our friendly customer service team at luvor.service@outlook.com.